Remote Monitoring

Remote Monitoring Solutions in Care Homes

Remote monitoring solutions have been deployed in a number of care homes across the UK and now in our own areas of Dudley, Wolverhampton, Sandwell, Walsall and the wider Hereford and Worcestershire and Coventry and Warwickshire areas, with proven benefits for residents under care at home or within care home settings..

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“Last week a resident appeared quite unwell. Once we had used remote monitoring and answered all the questions specific to that resident it turned out that the individual had a water infection and once all those results were sent to the GP, the antibiotics came that afternoon. Rather than ringing the pharmacist, the chemist or the GP, all that information was done within 2 hours and the antibiotics were there the same day.”

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“Before remote monitoring, if we had a concern regarding a resident’s health, we would either refer to the GP or the rapid intervention team and as you can imagine, sometimes, they are extremely busy. But with remote monitoring we can input the data straight away and it alerts the surgery that something is wrong, and rather than wait for 4 hours or longer for the GP to visit, it’s just a quick phone call to check the results.”

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“Remote monitoring, gives the GP and the pharmacist daily access to the information they need to ensure the resident’s medications are reviewed regularly.”

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What is a remote monitoring solution?

Digital infrastructure that is cloud based and is used to monitor care home residents’ basic vital signs and symptoms to help with care decisions.

The digital infrastructure deployed and currently available to care homes via a Digital Telehealth platform, DOC@HOME, has been commissioned by NHSX, the implementation and support of which is free to care homes, including all equipment.

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“Remote monitoring is now part of the staff’s normal routine, and we can log in monthly and see the changes month by month”

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“Remote monitoring has improved knowledge and experience of the staff giving them the same training as everyone else… staff are asking more questions and are interested in the results which means they are learning how to understand what normal readings for that patient are, avoiding unnecessary 999 calls”

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How does it work?

List of Services

Watch this brief video to get an overview of how the system works

New Cross Care Home in Wolverhampton share their experiences in using a Remote Monitoring solution

How will remote monitoring benefit the care home?

Residents remain in their preferred place of care

Care home residents are at higher risk of needing clinical intervention, but it may not always be possible to access the right care at the right time i.e., hospitals or GP surgeries.

These out of home visits can be distressing for the resident, not to mention the practical challenges of transportation that come with associated risks such as contracting infection(s).

Saves time and money

As soon as a resident becomes unwell instead of the care home staff contacting the GP and waiting for hours on the other end of the phone, the GP (or appropriate clinical professional) will be alerted automatically. Saving both the care home and the GP/PCN time and money.

Residents only go to hospital if absolutely necessary. This equates to a reduction in unnecessary GP callouts, 999 calls and A&E Admissions. A recent pilot in Sussex Community Trust has shown a 75% reduction in admissions compared to the same period in the previous year which equates to financial savings.

Improve CQC Ratings

Your resident’s health and wellbeing remain at the centre of your care. Using remote monitoring means a proactive rather than a reactive model of care and will ensure that your residents receive the appropriate support and intervention quickly. This will go towards improved quality of care and outcomes