July 21, 2026
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21 July 2026

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Amber Court Residential Care Home Turns the Tide

A Journey of Resilience and Teamwork


After months of relentless effort, tears and triumphs, Amber Court has been rated ‘Good’ by the CQC, marking a remarkable turnaround from its previous struggles. The announcement sparked celebrations among staff, residents and families, who stood together through one of the most challenging periods in the home’s history.


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The inspection highlighted significant improvements in safety, leadership, and the quality of care, acknowledging the home’s commitment to embedding robust processes and fostering a culture of transparency and collaboration. The report  praises the home for its ‘person-centred care’, ‘effective leadership’, and ‘responsive management’, a far cry from the dark days of warning notices and closure threats.

We did it together

For the management team the news was met with relief, tears, and pride.


‘I just cried,’ Bal Bisla, Owner, recalled. ‘The pain’s over. We did it.’


The journey was anything but easy. The team faced ‘relentless’ challenges: sleepless nights, financial strain, and the emotional toll of rebuilding trust with residents and families.


The Turning Point


The home’s transformation began with fire in the belly and a determination to prove that the care they delivered was ‘second to none’. Staff, many of whom were new to the home, rose to the occasion, embracing a culture of accountability and continuous improvement. 


‘Every day is a CQC day’   became the mantra, ensuring readiness and a commitment to excellence.


Support from the local authority, particularly from a dedicated Quality Assurance Officer played a pivotal role. Regular meetings, action plans, and a willingness to ‘reach out’ for help were instrumental in navigating the storm.


‘ You cannot do it on your own,’ Bal emphasised . ‘There’s no place for egos.’

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Residents and Families


The news was met with flowers, cards, chocolates and hugs from residents and their families. Transparency had been key, even during the darkest moments the home maintained open communication, a decision that ultimately strengthened trust. ‘They brought us flowers,’ Bal shared. ‘They’ve been a constant part of this.’


A residents and family meeting became a poignant moment of celebration. ‘Their faces… it was just like, wow, this is really worth it’  Jannine Davies, Manager,   said.


Lessons Learned and the Road Ahead


The journey was not without its hardships. The savage CQC inspection left the team feeling ripped apart, but it also served as a catalyst for change. The home overhauled its processes, from data analysis to safeguarding protocols, and embraced a new inspection format that allowed them to ‘showcase where we shine’.

     

Key Takeaways for Other Care Homes

  • Collaboration is key : ‘Reach out. You cannot do it on your own.’
  • Transparency builds trust : Open communication with residents, families, and authorities is non-negotiable.
  • Processes matter : Embedding robust systems and using data effectively can transform care quality.
  • Team spirit wins : ‘We’ve got no life, but we’ve got each other,’   Jannine   joked, highlighting the bond that carried them through.

Looking ahead, Amber Court is already setting its sights on ‘Outstanding’ and  Jannine discussed with WMCA what’s going to take them from 'Good to Outstanding’. 

The answer lies in sustaining momentum, refining processes, and rediscovering the ‘fluffy stuff’, the small, joyful moments with residents that make care personal.

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A New Chapter


The ‘Good’ rating is a testament to the power of resilience, teamwork and an unwavering commitment to improvement. As Bal put it: ‘ We welcomed [the inspectors]. We were ready.’


For now, the home is celebrating with barbecues, garden days, and a renewed focus on resident-led activities. 


The journey doesn’t end here, if you have your own CQC worries please reach out to the WMCA team or Bal and the team at Amber Court, lets use our shared learnings and prove a ‘Good’ rating is more than a badge of honour.  

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🌟 Share Your Success to Inspire Others

We love celebrating the brilliant things happening across the care sector — and we know there’s so much good news out there. If your service has achieved something special, launched a new initiative, supported your community, or simply had a moment worth shouting about, we want to feature it in our Good News Friday posts.


Send your stories to events@wmca.care and help us shine a light on the amazing work happening every day in care.

     

🌟 Last Call for Excellence in Care Awards 2026 Nominations!

The deadline is nearly here — and this is your final reminder to nominate someone exceptional for the Excellence in Care Awards 2026. The nominations window closes on 31st July 2026, and no nominations will be accepted after this date.


These awards celebrate the people who make a genuine difference in care: the innovators, the compassionate leaders, the quiet heroes, and the teams who go above and beyond every day. If someone in your organisation deserves recognition, now is the moment to put their name forward.


👉 Nominate here: Excellence in Care Awards 2026


Help us shine a spotlight on excellence across the sector and ensure outstanding care is recognised and celebrated.

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Need Help completing the DSPT?

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West Midlands Care Association is your local  Better Security Better Care   support organisation, offering free online resources, workshops and one-to-one support to help CQC registered providers complete the DSPT.


We are also able to offer a free onsite, in-person Digital  Health Check .


Click the buttons for more info.

     

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For all the latest news and updates relevant to the social care sector, check out the "News and Info" section of our website.

     

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October 19, 2026
Care Association Alliance l aunches it's second paper on Adul t Social Care Reform This is the second paper in the Care Association Alliance’s reform programme, prepared in partnership with the Institute of Health and Social Care Management. Our first paper, Adult Social Care Funding Reform, argued that no funding model can succeed without a workforce capable of delivering it. This paper sets out what that workforce needs. It needs a recognised professional framework built on the existing Skills for Care Care Workforce Pathway, national professional levels, and a Fair Pay Agreement that is fully funded and tied to demonstrated competency. Not a new bureaucracy, and not a single national employer, but one recognised profession operating across many. The Institute of Health and Social Care Management (IHSCM) describes itself as the leading independent membership organisation for managers and leaders who plan, deliver and support health and care in the UK and internationally. Its members work across the NHS, social care, public health, and the private, voluntary and military sectors, at every level of management. It offers leadership training, a Health and Social Care Management Qualification, conferences, mentoring and special interest groups on topics including digital health and workforce wellbeing, and its history stretches back to 1902. Source: ihm.org.uk. Foreword Our first paper argued that the financial risk of growing old and needing care is a national risk, and should be managed nationally. Nothing in that argument has changed. But in the roundtables, commissioner conversations and official responses since, one theme has recurred more than any other. You can reform the money, but if you cannot recruit, keep and develop the people who deliver the care, the money will not translate into better outcomes. Adult social care fills around 1.59 million posts, across close to 19,000 employers and, on our own count of the CQC register, more than 30,000 locations. Few parts of the British economy match that scale, spread and complexity. Yet it remains one of the only workforces of its size with no nationally recognised professional framework, no consistent career ladder, and no shared understanding, in government, among the public, or within the sector itself, of what a career in care actually looks like. That has real consequences. A worker who has spent five years building genuine clinical and relational skill can move employer and start again on paper, because there is no register and no common language for what they can already do. A sector asked to take on more delegated healthcare responsibility and more complex need is paid and progressed as though none of that had changed. And an obvious opportunity goes begging: close to a million young people not in education, employment or training, against tens of thousands of unfilled care vacancies, with no bridge yet built between the two. This paper does not propose a new bureaucracy, a single national employer, or the abolition of the diversity that makes adult social care what it is, spanning home care, residential care, supported living, learning disability and mental health services, all organised differently, all needed. What we propose instead is what every other recognised profession already has: shared standards, a national pathway for progression, and a mechanism through which the Fair Pay Agreement can reward competence rather than simply raise a floor. The starting point already exists in the Skills for Care Care Workforce Pathway; it is not yet fit for that purpose, but it would not take a great deal to bring it up to speed. We have held ourselves to the same standard we asked of government in our first paper: evidence over assertion. Where we could find data to test our own arguments, including original analysis commissioned specifically for this paper, we went and found it. Where the evidence did not fully support a claim we had intended to make, we changed the claim. We publish this paper as government itself has started to speak this language. In his speech on social care on 29 July 2026, the Prime Minister said the ambition should be “to lift it up, to lift it closer to NHS standards… to integrate it more with the NHS workforce and actually to start to think about progression routes,” with care staff recognised “in terms of pay, but also in terms of training and the wider support we give them.”1 The same week, in Derby, he argued for “parity between academic and technical” routes into skilled work.2 We agree with both. This paper sets out what delivering them actually requires. England does not need a single workforce. It needs a single recognised profession. This paper sets out how to build one. Melanie Weatherley MBE Co Chair Care Association Alliance
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