For the management team the news was met with relief, tears, and pride.

‘I just cried,’ Bal Bisla, Owner, recalled. ‘The pain’s over. We did it.’

The journey was anything but easy. The team faced ‘relentless’ challenges: sleepless nights, financial strain, and the emotional toll of rebuilding trust with residents and families.

The Turning Point

The home’s transformation began with fire in the belly and a determination to prove that the care they delivered was ‘second to none’. Staff, many of whom were new to the home, rose to the occasion, embracing a culture of accountability and continuous improvement. 

Residents and Families

The news was met with flowers, cards, chocolates and hugs from residents and their families. Transparency had been key, even during the darkest moments the home maintained open communication, a decision that ultimately strengthened trust. ‘They brought us flowers,’ Bal shared. ‘They’ve been a constant part of this.’

A residents and family meeting became a poignant moment of celebration. ‘Their faces… it was just like, wow, this is really worth it’  Jannine Davies, Manager,   said.

• Collaboration is key : ‘Reach out. You cannot do it on your own.’
• Transparency builds trust : Open communication with residents, families, and authorities is non-negotiable.
• Processes matter : Embedding robust systems and using data effectively can transform care quality.
• Team spirit wins : ‘We’ve got no life, but we’ve got each other,’   Jannine   joked, highlighting the bond that carried them through.

Looking ahead, Amber Court is already setting its sights on ‘Outstanding’ and  Jannine discussed with WMCA what’s going to take them from 'Good to Outstanding’.