www.wmca.training
Understanding Duty of Care and
Handling Challenges
25 June 2025
10.00am - 1:00pm
Online
Cost :
WMCA Members £21.00
Non Members £35.00
(all prices include VAT)
Course Overview
This module is one of 15 that are mapped to Skills for Care ‘Care Certificate’.
They can be used as part of an induction, refresher or as the theoretical component of the Care Certificate. The courses are interactive, engaging and discussion driven with questioning throughout to ensure learning is achieved. At the end of each session an interactive assessment is conducted to solidify the learning experience, ensuring professionals are well-equipped to deliver high-quality care.
Module 3 of 15:
Understanding Duty of Care and
Handling Challenges
This course provides essential knowledge on how duty of care supports safe practice and ethical decision-making in health and social care. It also explores strategies for managing complaints, errors, confrontations, and difficult situations effectively.
Course Benefits
- Enhances understanding of ethical responsibilities in care.
- Equips learners with problem-solving skills for real-world challenges.
- Supports professional development in handling complaints and incidents.
- Encourages a proactive approach to maintaining a safe and respectful care environment.
Course ref: CC3

Register your place here
To book your place, just, click on the button below and fill in the booking form
Payment
We can accept payment for courses via card at time of booking or via invoice
WMCA members who use our DBS service may also pay by Direct Debit
Course bookings are not confirmed until payment is received
Our full payment terms and conditions can be seen
here
If you have any issues or need to cancel a booking, please contact events@wmca.care
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