Key dates announced for the roll-out of CQC's new provider portal and regulatory approach

Provider Portal

This month (August), the CQC will invite the first group of health and social care providers to log onto a new provider portal. They'll be able to explore its functionality as part of a new and updated range of digital services that make it easier to interact with the CQC.

The new portal will be rolled out to all providers in phases from September. Each provider will be invited onto the portal with their login details and guidance on how to use it.

Getting digital services right is important. The CQC want to streamline how they collect data to support their new approach to regulation, as this will help them to assess in a smarter, more consistent way. The new portal plays a large part in helping to make that a reality and will make it easier for providers to share information with the CQC.

New Regulatory Approach

In November, the CQC will start to use their new assessment framework. This will be rolled out regionally, starting with providers in the South of England. Any assessments from November onwards for providers in the South will be carried out using the new assessment framework. The CQC will still schedule assessments by considering the level of risk, so not all providers will need to have an immediate assessment.

In other regions, the CQC will continue to use their current assessment framework for now. The new assessment framework will be rolled out to other regions by the end of March 2024, and further updates will be provided as each region moves over to using the new framework.

What can you do to get ready?

• Ensure that contact details for your organisation are up to date so that the right people are invited to join the new portal and they can be kept informed about the roll-out of the new approach.
• Read guidance to help prepare your organisation for the changes in the way the CQC regulate.

Introducing the new assessment framework in phases will take time. This, as well as introducing you to the new provider portal and wider digital services, will continue into 2024.

Click here for more information on how the CQC are implementing these changes.