www.wmca.events

CPI Verbal Intervention Training

(Train the trainer)

25  September 2025

9:30am - 4:30pm

Dudley Canal and Tunnel Trust

501 Birmingham New Road
Dudley, West Midlands
DY1 4SB



Price

This course is normally £1320.00 (+ VAT) but is available to WMCA members at:

£995.00 (+VAT)

WMCA has teamed up with the Crisis Prevention Institute to offer this unique training course

Give your staff the skills to identify, respond to, and verbally
de-escalate challenging behaviour in a safe, hands-off way with Verbal InterventionTM Training.

Gain the Confidence to Recognise & Respond to
Defensive Behaviours
Explain both why and how to apply limit-setting strategies when verbally intervening to de-escalate defensive behaviours, as well as to recognise opportunities for post-crisis learning.

Understand What’s Behind the Behaviour
Explore the effects of trauma and the psychology of the brain on the person in crisis as well as the responding individual.

Address the Needs of the Individual
Take a person-centred focus to help ensure a consistently inclusive and culturally sensitive approach to a person displaying crisis behaviour

Click here to see the full course details

The Crisis Prevention Institute (CPI) is a global organization that specializes in training and consulting services aimed at preventing and managing challenging behaviors, such as violence, aggression, and disruptive conduct, particularly in educational, healthcare, social service, and corporate settings.

Their training programs focus on nonviolent crisis intervention, de-escalation techniques, and early intervention strategies to promote safety and positive outcomes for both staff and individuals in their care. CPI is well-known for its evidence-based approach and is widely used by organizations aiming to reduce distress and ensure a safe environment.