1 May 2024

WMCA Spring Conference hailed a great success!

We held our Spring Conference at a new venue, the Molineux Stadium, in Wolverhampton, on 18th April, where we welcomed approximately 60 care providers, 8 exhibitors and 4 guest speakers to the day.


Our Chief Executive, Keiron Broadbent, opened the day, welcoming everyone who attended and introducing our fantastic speakers.


1) Judith Timmins- Compliance Coach


First up was Judith Timmins, Compliance Coach, who gave attendees a short briefing about the upcoming workshop series she is running, in partnership with West Midlands Care Association, at Dudley Canal Trust, in June.


This workshop series will be geared towards new businesses and those seeking to create a new care business and will guide them on how to run a successful care business.


These workshops will also be open to any care providers who wish to attend for any support they may need.

 

There will be a charge for these workshops of £120 per session or £300 for all 3 sessions and you can book your place here.




2) Harrison Clark Rickerbys

Judith, was then followed by our legal firm partner, Harrison Clark Rickerbys and Stephenie Malone, Omar Simjee and Joe Mulrenan delivered a highly informative legal updates talk, with their colleagues also delivering filmed speeches about specialist topics, such as:


• Employment law April 2024 updates

• Negotiating commercial contracts

• Updates in Immigration Law

• Key health and safety property considerations for care homes

• Incentivising staff and business succession

• Capacity, LPAs and Deputyships


Harrison Clark Rickerbys also offer our members a free 30 minute legal helpline.

3) Chris Briggs - Quality of Care - Business Efficiency, including Cost Control and Optimisation

After a quick coffee break, the agenda moved on to Chris Briggs from Quality of Care. Chris’s first session focused on Business Efficiency, including Cost Control and Optimisation.  


This session began with breaking down what ‘Business Systemisation’ and ‘Cost Control’ includes in a good business (see graph below).


Chris then proceeded to guide attendees on how they can analyse the above through a series of graphs.


As a result of these graphs, Chris advised that providers ‘need to create a stable staff to client ratio’. Chris then finished this session with guiding providers on asking for higher fees from their local authority and how you can evidence the need for these.

Business Continuity Planning


Chris then proceeded on to his next session, after lunch, around Business Continuity Planning.


Within this session, Chris covered the following points:


  • Why you need a BCP?
  • Identifying incidents
  • Carrying out risk analysis inc weather, digital security and GDPR compliance
  • BCP Structure and Documents
  • Managing incidents



4) Peter Cheer Consultancy- How to Create a Successful Safeguarding Culture in your Business?

 

To finish off the day, we had Peter Cheer Consultancy provide Safeguarding advice to providers and how they could ensure this was part of their workplace culture.


Peter discussed tips such as:


  • Creating a positive reporting culture within the workplace, demonstrating that actions will be taken when a safeguarding report is issued.
  • Analysing the impact of the CQC quality statements inc ‘Learning Culture’ and
    Safeguarding’
  • Creating a culture of ‘reflective learning’
  • Learning from Safeguarding Adults Reviews (SARs)

Peter then left providers with some questions to ponder, to analyse their service after the conference:


  • What are people’s experiences in your service, in relation to safeguarding?
  • What are staff and leaders like when it comes to safeguarding?
  • What feedback have you had from partners? (ie Safeguarding teams, health colleagues)
  • Observations of your work environment and if there is an open atmosphere of reporting safeguarding concerns
  • Processes- Are concerns and trends reviewed?

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