The day began with our CEO, Keiron Broadbent, speaking about the upcoming General Election and how this would influence funding for social care.

Keiron also spoke about Digital Social Care and International Recruitment funding, as well as presenting the winner of our Pimp my Zimmer competition as Woodlands Quaker Home in Wolverhampton!

Marina Ibrahim- Globility Coaching- Diversity and Inclusion in care

We then welcomed our keynote speaker, Marina Ibrahim from Globility Coaching, who presented an interactive session on ‘Diversity and Inclusion for staff and service users’. This session involved plenty of audience engagement, where providers shared ideas on the topic and supported colleagues throughout.

The main theme throughout Marina’s presentation was around how ‘embracing diversity can enrich the care that providers offer to their service users'. Marina shared her thoughts around how embracing diversity in the workforce can ‘boost productivity with Cultural Intelligence’.

Registered Managers Panel Discussion – How do we ensure our service is caring?

After a fantastic start to the event, we moved on to our Registered Managers panel discussion, where a panel of three managers had the opportunity to discuss the following points within the ‘Caring’ quality statement:

• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control,
• Responding to people’s needs
• Workforce wellbeing and enablement

The three managers, Mel, Katie and Sylwia discussed each point in depth and explained how they ensure their service meets all of these.

The background of the individuals on the panel shone through, with representatives from residential care and domiciliary care sharing their experiences in applying the above points in their settings.

This session finished with a Q&A from the audience, where providers were keen to express their experiences compared to that of the panel.

Skills for Care- How to Ensure Your Service is Caring?

Our final speaker of the day was Shirley Way, Head of Midlands Area from Skills for Care.  She delivered a workshop around ensuring your service is caring.

Throughout Shirley’s session, there was lots of audience engagement with a series of questions to facilitate group discussions around the points within the caring quality statement.

This led to lots of ideas being shared with the rest of the attendees and Shirley sharing where Skills for Care can support the managers with their wealth of resources.