Our Chief Executive, Keiron Broadbent, welcomed everybody at the start of the event, alongside co-chair, Shirley Way, Head of Midlands Area, from Skills for Care.

Keiron gave the audience a series of WMCA updates and reminded them that the deadline for them to submit their DSPT, is the end of June.

Keiron also reminded providers how they can access free support from the Association to complete this toolkit before the deadline here.

Saima Ali - Care Quality Commission (CQC)

The day began with our keynote speaker, Saima Ali, from CQC, taking our attendees through what CQC are looking for within the Responsive quality statement.

Saima also took questions from the audience around the assessment framework and PIR.

Sarah McCormack- Delphi Care Solutions

The second session of the day brought us to Sarah McCormack, Business Development Manager, from Delphi Care Solutions.

Sarah shared some inspiring stories of care providers they had supported to meet the ‘Responsive’ quality statement and warnings around examples of those who hadn’t.

Sarah also engaged with the audience, asking them for examples of how they met the quality statement.

Sarah, then finished with demonstrating a ‘Responsive’ checklist tool that care providers could use to implement improvement within their service.

Skills for Care Workshops

The two workshops then continued with two Skills for Care workshops around ensuring ‘Responsiveness’ is delivered throughout services.

Suzanne Petrie (pictured), Locality Manager for the Black Country, Staffordshire and Stoke-on-Trent delivered the Domiciliary Care workshop in the 1888 suite.

Shirley Way, Head of Midlands Area, delivered the workshop to the Residential care providers in the main suite.

Paula Cashmore, Independent Care Quality Consultant, Achievable Care Quality Community

Paula hosted this workshop on ‘How Domiciliary Care Providers can meet the Responsive quality statement’.

Paula broke down the quality statement into the various ‘I’ statements within and discussed how care providers have experience of delivering these in their services.

Paula also shared how her consultancy business could support providers with implementing the ‘I’ statements into their business.

Residential Care Workshop

Charlie Jones,  Chief Operations Officer, BKR Care Consultancy

Charlie hosted this workshop on ‘Insights into the Responsive quality statement’.

Charllie did this through focusing on audience answers to questions for each part of the quality statement and guided the audience with answers to their questions,