www.wmca.training

Senior Team Training:

Handling Complaints & Feedback

2 December 2026

10.00am - 4.00pm

Online

Cost :

WMCA Members £45.00

Non Members £65.00

(all prices include VAT)

Course Description:

This session supports staff to manage complaints professionally and use feedback to improve service quality.

Learning Outcomes:

• Respond to complaints appropriately
• De-escalate difficult situations
• Record and investigate concerns
• Use feedback to improve practice
• 
  

Who is it for:

Care staff, team leaders and managers.

Aligns with:

• Module 10 – Complaints & Continuous Improvement
• Module 4 – Communication & Conflict Management
• Module 5 – Partnerships & Co‑production
• 
  

(Of the Skills for Care Management Induction Standards)

Why:

Managing complaints requires effective communication, de‑escalation, learning from concerns, and involving individuals in service improvements all strongly tied to complaints, communication and partnership.

Course Ref MAN8

Payment

We accept payment for courses via card at time of booking.

WMCA members may also pay by invoice

Course bookings are not confirmed until payment is received*

Our full training payment terms and conditions can be seen here

If you have any issues or need to cancel a booking, please contact training@wmca.care

*If you are a WMCA member that normally pays by Direct Debit, your course bookings are automatically confirmed and payment will be taken by Direct Debit around the 24th of the month as normal