Course Overview

This module is one of eight that are part of our managment training suite.

They are aimed at managers, deputies, seniors, team leaders or any staff who are being developed into a management or supervisory role

The courses are interactive, engaging and discussion driven with questioning throughout to ensure learning is achieved.

At the end of each session an interactive assessment is conducted to solidify the learning experience, ensuring professionals are well-equipped to deliver high-quality care.

Module 8 of 8:

Handling Complaints & Feedback

This session supports staff to manage complaints professionally and use feedback to improve service quality.

Course Benefits

• Respond to complaints appropriately
• De-escalate difficult situations
• Record and investigate concerns
• Use feedback to improve practice
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Course Schedule

• Duration: 6 Hours
• Format: Online or delivered on premises (see details on this page)
• Location: Online

Available Dates

The next available dates for this course are on this page.

We can also offer this course at your premises subject to minimum numbers and suitabillity.

Member Price: £45.00 per person
Non Member Price £65.00 per person

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