June 19, 2025

www.wmca.events


WMCA Registered Managers, Deputies and Seniors Conference:
Is your Care Service Responsive?

19 June 2025

9.30am - 3.30pm


Venue:


Bescot Stadium

Walsall

WS1 4SA

Responsive

People and communities are always at the centre of how care is planned and delivered. The health and care needs of people and communities are understood and they are actively involved in planning care that meets these needs. Care, support and treatment is easily accessible, including physical access. People can access care in ways that meet their personal circumstances and protected equality characteristics.

We hosted the latest in our popular series of Registered Managers, Deputies and Seniors CPD Conferences - Is your care service responsive in June 2025


The conference looked at the various ways that providers can meet this particular Quality Statement


Agenda:

9.30am - 10.00am

Registration and Networking


10.00am - 10.30am

Welcome


Keiron Broadbent - Chief Executive, West Midlands Care Association


10.30am - 11.15am

How can care services meet the ‘Responsive’ quality statement?


Helen Nicholls - Operations Manager, Carol Hill, Inspector - CQC


11.15am - 12.00pm

Responsive: A Practical Guide to CQC Readiness


Sarah McCormack - Business Development Manager - Delphi Care Solutions


12.00pm - 12.45pm

LUNCH


2.00pm - 2.30pm

BREAK

3.15pm - 3.30pm

Raffle and Conference Close

Presentations:



CQC Delphi Care Solutions

Care Home Stream:

Skills for Care (Care Homes) BKR Consulting

Home Care Stream:

Skills for Care (Home Care) Paula Cashmore

Exhibitors:

(click on logos to visit websites)

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