www.wmca.events

WMCA Registered Managers, Deputies and Seniors Conference:
Is your Care Service Responsive?

19 June 2025

9.30am - 3.30pm

Venue:

Bescot Stadium

Walsall

WS1 4SA

Responsive

People and communities are always at the centre of how care is planned and delivered. The health and care needs of people and communities are understood and they are actively involved in planning care that meets these needs. Care, support and treatment is easily accessible, including physical access. People can access care in ways that meet their personal circumstances and protected equality characteristics.

We hosted the latest in our popular series of Registered Managers, Deputies and Seniors CPD Conferences - Is your care service responsive in June 2025

The conference looked at the various ways that providers can meet this particular Quality Statement

Agenda:

9.30am - 10.00am

Registration and Networking

10.00am - 10.30am

Welcome

Keiron Broadbent - Chief Executive, West Midlands Care Association

10.30am - 11.15am

How can care services meet the ‘Responsive’ quality statement?

Helen Nicholls - Operations Manager, Carol Hill, Inspector - CQC

11.15am - 12.00pm

Responsive: A Practical Guide to CQC Readiness

Sarah McCormack - Business Development Manager - Delphi Care Solutions

12.00pm - 12.45pm

LUNCH

2.00pm - 2.30pm

BREAK

3.15pm - 3.30pm

Raffle and Conference Close

Presentations:



Care Home Stream:

Home Care Stream: